Readmissions Are Preventable This article was written by Jim Cagliostro. Hospital readmissions are costly but many of those readmissions are preventable. What can your hospital do to minimize the high cost of readmission? Readmissions cost your hospital more The facts reveal the costs: Research from the Agency for Healthcare Research and Quality (AHRQ) shows that
Understanding and Transforming the Patient Billing Experience This article was written by Jim Cagliostro. US healthcare is the most expensive in the world and the billing and payment process is extremely complex and difficult to navigate. It is one reason why your patient billing needs a makeover. The task of understanding and transforming the patient
With our new Patient Journey Mapping® service, you can lead the way to healthier, more satisfied patients, while lowering hospital purchased services costs.
Superior Patient Journey and Experience This article was written by Lisa Miller. When it comes to ensuring a superior patient experience and continuum of care in your hospital, it’s the detail that matters. Every step of the patient journey can have a profound impact on the way in which your patients experience their time in
Avoiding “Band-Aid” Solutions for SDOH This article was written by Jim Cagliostro. Social determinants of health (SDOH) are defined as “conditions in the environments in which people are born, live, learn, work, play, worship, and age that affect a wide range of health, functioning, and quality-of-life outcomes and risks.” (HealthyPeople.gov). The “band-aid” solutions in US healthcare
This research report was compiled by Lisa Miller. Increase Hospital Profit Margin EXECUTIVE SUMMARY The relentless rise of non-labor hospital costs is expected to continue. For many healthcare executives, cost control has overtaken revenue growth as their strategic priority with a growing focus on issues related to healthcare profit margin management and improvement.¹ Drawing on
Hospital’s Social Determinants of Health Strategies This article was written by Lisa Miller. Healthcare providers continue to focus on initiatives to address the social needs of patients while also determining which of these deliver the most rapid and tangible improvements. This article outlines three top strategies that could improve your hospital’s social determinants of health,
This article was written by Jim Cagliostro. Patient Experience Transformation Transforming the patient experience should be a priority for every health system. In this article, I explain why it’s important and how to do it. Why the patient experience matters Providing outstanding customer service is a priority in many industry sectors. Have you ever visited a
The Top Priority of Healthcare Systems’ Agendas This article was written by Jim Cagliostro. The challenge of patient engagement in healthcare has been prioritized at the top of some healthcare systems’ agendas, while seemingly going unnoticed in others. The problem lies in communication. We live in an age where countless forms of communication are available at
Optimizing Clinical Laboratory Expenses This article was written by Pandush Mitre. Hospitals rely heavily on clinical laboratory services to deliver patient care but in the process overlook their inherent deficiencies that can result in reduced margins. That can be reversed by taking steps to optimize clinical laboratory cost savings and transforming patient care. With the current
Improving Patient Flow This article was written by Jim Cagliostro. “Individual commitment to a group effort is what makes a team work, a company work, a society work, a civilization work.” Vince Lombardi Teamwork is essential to the smooth running of everyday operations at your hospital and critical to improving patient flow through your PACU. The
Patient Experience With Healthcare Billing As we discussed in part one of this series, healthcare billing can often create problems and this can have a negative impact on a patient’s overall experience. So, every hospital’s overall goal should be to make patient payment easier. Here are some ideas to help facilitate this: Give patients multiple
