Patient Financial Experience Organizations must change the way they approach the patient financial experience. Why? There are a few major reasons for this: Patients are bearing the responsibility of a larger portion of their healthcare bills. Patients can’t afford to pay large hospital bills, at least not all at once. Healthcare billing is often confusing.
Improve The Patient Experience In Your Waiting Room This article was written by Lisa Miller. Sometimes hospital visits take up half of a day with most of it spent waiting to see a doctor, and waiting without certain comforts can make a stressful situation even more stressful. Therefore, based on two decades of patient journey
The Importance of Involving Families Your hospital is very often not just dealing with patients, but their families as well. So, family involvement in healthcare is an important point to consider. Maintaining a high quality of patient care ranked as the number two concern of healthcare executives who responded to our survey, seen as a
10 Key Improvements to Measuring Patient Satisfaction We’re continuing our series on measuring patient satisfaction, and getting specific about actions you can take. Click here if you missed part one. Specifically, there are 10 key improvements to measuring patient satisfaction that can improve accuracy, ensure high-quality patient care, and protect your reimbursement: 1. Leverage multiple
Maintaining High Patient Satisfaction Don’t underestimate the importance of measuring patient satisfaction. “Creating or maintaining high patient satisfaction” ranked as the number one challenge that hospitals face. Eighty-two percent of the healthcare executives who participated in our Healthcare Leadership Survey reported that this was a challenge with which they most wanted to to deal with
