Episode Introduction David explains the law of dissipating structures, how systems, not people, produce 94% of outcomes, and why reorder is a ‘’flight towards chaos.’’ He also explains why the C-suite and frontline employees are different systems in healthcare, highlights the importance of a ‘’pull’’ strategy, and shares why systems improvement means everybody wins. Show
Episode Introduction Melissa shares the four challenges faced by caregivers today, calls on doctors to recognize family and patients as a ‘’unit’’, and highlights the ‘’unpaid, untrained, overwhelmed, burned-out’’ reality of caregiving. She also emphasizes the need for a pathway for dementia care, and asks why the beginning of life is so well-orchestrated in healthcare,
Episode Introduction Bruce explains that motivational interviewing is still the most effective intervention for substance abuse, why adherence hasn’t improved in 40 years, and why discharge counseling should be provided the day before patients leave hospital. He also shares how MI interventions reduced the patient dropout rate from 13% to 1.2%, saving $93 million for
Episode Introduction Lonnie shares the ‘’three lacks’’ that get in the way of effective patient engagement, why patients must be empowered to take ownership of their own health journeys, and reminds us that, while healthcare is episodic, health is a constant. He also explains why patient engagement is not a marketing issue, why its highest
Episode Introduction Janelle draws on her nursing and writing experience to explain why staffing levels are at the root of workplace safety issues, how unsafe ratios are leading to unsafe choices and the need to shift the mindset away from martyrdom. She also reiterates why the General Duty Clause of the OSHA Act should be
Episode Introduction Jahmaal explains why his ‘’secret sauce’’ is to understand who people are, how uncomfortable places help us to grow, why healing begins by disrupting our narrative, and the importance of boundaries in overcoming compassion fatigue. He also shares why every hospital needs a resilience worker, how to advocate for yourself, and why we
Episode Introduction Ryan reveals how advice from a world cup soccer referee influenced his leadership style, why the ability to ‘’reset your day’’ matters in CTICU. and explains why we should forget generational stereotypes in the workplace. He also shares his mantra of ‘’direct, motivate, develop’’, why hospitals need to hire with intent, and why
Episode Introduction Meri and Henry explore how a repetitive application process can deter candidates at the first hurdle, why the resume is only a starting point for hiring managers and offer vital interview tips for job applicants. They also explore the importance of understanding culture, highlight the ‘’revolving door’’ of staff retention and share why
Episode Introduction Ronnie highlights the importance of exposing clinicians to the business side of healthcare, how ‘’one to one to one up’’ leadership can lead to multiple gaps of ‘’abyss potential’’, and why people must prioritize behavior and check things at the door. He also explains why all leaders should consider an outside resource for
Episode Introduction Doug explains why hospitals need to prioritize ‘’humanity’’ over the bottom line, how to become a two-way mirror to build patient relationships, and why Business 101 is all about listening. He also shares how his experience as a singer/songwriter helped him to understand the power of storytelling, and why true leadership is about
Episode Introduction Lauren discusses how purpose is every organization’s North Star, how it creates passion and reveals the survey that shows people prioritize purpose over profit She also shares Ingenovis’ ACT (Advocacy, Careers, Tools) program, discusses the rationale behind ‘’building a home for healthcare talent,’’ explains why support from the C-Suite is vital to achieve
Episode Introduction Jenny shares her foundational belief in ‘’paying it forward’’, how everyone has a role to play in mentorship, why nurses need a safe zone, and the impact of the pandemic on burnout. She also highlights the financial benefits for hospitals supporting mentorship, her global vision for Nurses Teach Nurses, and why a 45%
