VIE Healthcare Resources

Research Reports, Videos, Audiograms, Shop, Press Releases and the Healthcare Leadership Experience Podcast—All Designed to Help You Increase Your Hospital’s Operating Margin Through Non-Labor Cost Savings.

The Healthcare Leadership Experience with Lisa Miller - The Patient Experience and Social Determinants of Health
VIE Healthcare Podcasts
Lisa Miller

The Patient Experience and Social Determinants of Health | Ep.35

Three Steps to Measuring the Impact of a Successful Childhood Asthma Campaign In Episode 35 of The Healthcare Leadership Experience, Lisa is joined by Justin Skerbetz, Chief Marketing and Communications Officer of Parkland Community Health Plan. Together they explore the patient experience and the impact of Social Determinants of Health (SDOH) on local health communities. 

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Hospital Liaison Sales and Service Strategies with Noah Fleming | Ep.10
VIE Healthcare Audiograms
Lisa Miller

Hospital Liaison Sales and Service Strategies

In these audiograms, from Episode 10 of The Healthcare Leadership Experience, Lisa Miller is joined by Noah Fleming, strategic marketing expert, and CEO of The Fleming Consulting Company. Successful Patient Referrals Require a Process In every organization, customer referrals are intended to generate additional revenue. How successful those requests depend on following a process. People

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Harnessing A Disruptive Mindset In Healthcare. In these audiograms, taken from Episode 9 Lisa Miller is joined by Charlene Li, to discuss harnessing a disruptive mindset in healthcare.
VIE Healthcare Audiograms
Lisa Miller

Harnessing A Disruptive Mindset In Healthcare

In these audiograms, taken from Episode 9 of The Healthcare Leadership Experience, Lisa Miller is joined by Charlene Li to discuss harnessing a disruptive mindset in healthcare.  Any Worthwhile Innovation Will Feel Disruptive Innovation moves your organization from its comfort zone into a new space. Making that transition is a challenge. Hospitals need to learn

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Building A High Performing Internal Business with C-Suite. In these audiograms, taken from Episode 11 of The Healthcare Leadership Experience, Lisa Miller is joined by Curtis Brooks. Together they discuss how to think differently when engaging with the C-Suite. 
VIE Healthcare Audiograms
Lisa Miller

Building A High Performing Internal Business

In these audiograms, from Episode 11 of The Healthcare Leadership Experience, Lisa Miller is joined by Curtis Brooks. Together they discuss how to think differently when engaging with the C-Suite and build a high performing internal business.  There Are Identical Success Factors To Building A Business Case  An internal business case is usually what you

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The Healthcare Leadership Experience Ep 34 Creativity in Healthcare: Ideas and a High-Performance Culture
VIE Healthcare Podcasts
Lisa Miller

Creativity in Healthcare: Ideas and a High-Performance Culture | Ep.34

The “Courageous Carol” Icebreaker Brakes Down Barriers at Hospitals. In Episode 34 of The Healthcare Leadership Experience, Lisa is joined by Carol Turano, facilitator of VIE’s EXCITE! program and a qualified ropes instructor. Together they discuss innovative approaches to solving challenges and the benefits of experiential learning.  As Lisa comments on the origins of EXCITE!

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The Patience Experience Meeting our Patients Human Needs Episode 33 The Healthcare Leadership Experience
VIE Healthcare Podcasts
Lisa Miller

The Patient Experience: Meeting our Patients Human Needs | Ep.33

Attention to Detail Can Transform Your Patient Experience Scores In Episode 33 of The Healthcare Leadership Experience, Lisa is joined by, Jason Vallee, PhD, Vice President at Cheshire Medical Center, Dartmouth-Hitchcock and a thought leader in the patient experience. Together they explore what the patient experience really means.  As Jason observes : ‘’The patient journey,

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Episode 13 The Healthcare Leadership Experience Radio Show with Lisa Miller with Luis Martinez. Hospital Supply Chain Series: Purchased Services Multi-Year Strategy.
VIE Healthcare Audiograms
Lisa Miller

Purchased Services Multi-Year Strategy

In these audiograms, taken from Episode 13 of The Healthcare Leadership Experience, Lisa Miller is joined by Luis Martinez to discuss purchased services multi-year strategy Contract Expiry Dates Didn’t Change Because Of The Pandemic One of the biggest challenges hospitals face is that they put projects on hold during the pandemic. For instance, contract renewals.

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O.R. Optimization Process Improvement for Implant Management with Jim Ferch The Healthcare Leadership Experience
VIE Healthcare Podcasts
Lisa Miller

O.R. Optimization Process Improvement for Implant Management | EP. 32

In this episode, Lisa is joined by Jim Ferch, founder and CEO of Simplify OR, to discuss streamlining O.R. optimization processes, bill-only management and the high cost of implants. In this episode: Jim’s background in lean/supply chain and healthcare. Simplify O.R’s automated implant documentation and streamlined revenue processes. The hospital silos that lead to 23

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Episode 15 The Healthcare Leadership Experience Radio Show with Lisa Miller with Thomas Foley. Infusing Telehealth & Virtual Care Into Patient Care Plans.
VIE Healthcare Audiograms
Lisa Miller

Infusing Telehealth & Virtual Care Into Patient Care Plans

In these audiograms, taken from Episode 15 of The Healthcare Leadership Experience, Lisa Miller is joined by Thomas Foley, Chief Growth Officer at GenieMD, to discuss telehealth and virtual care in the patient experience.  Virtual Care Emerged as a Result of COVID Most people don’t remember, but pre-Covid there were some positive initiatives, such as

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Episode 18 The Healthcare Leadership Experience Radio Show with Lisa Miller John Reese. Hospital Supply Chain Series: Re-Thinking Your GPO Strategy
VIE Healthcare Audiograms
Lisa Miller

Hospitals Need to Re-Think Their GPO Strategy

In these audiograms, taken from Episode 14 of The Healthcare Leadership Experience, Lisa Miller is joined by John Reese to discuss the hospital supply chains and why hospitals need to re-think their GPO strategy.  Over Half of Hospitals Aren’t Happy With Their GPO Performance 55% want a better pricing from their GPOs, 33% want better

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Episode 16 The Healthcare Leadership Experience Radio Show with Lisa Miller. The Engaged Healthcare Organization for Cost Savings.
VIE Healthcare Audiograms
Lisa Miller

The Engaged Healthcare Organization for Cost Savings

In these audiograms, taken from Episode 16 of The Healthcare Leadership Experience, Lisa is joined by her producer Lisa Larter. Together they discuss the importance of creating an engaged healthcare organization and cost-conscious culture.  Engaged Healthcare Organizations Have Cost-Conscious Cultures An engaged healthcare organization has three parts; vision, visibility, and value. The challenge is in

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Episode 17 The Healthcare Leadership Experience Radio Show with Lisa Miller.Maximizing Margin Improvements in Healthcare.
VIE Healthcare Audiograms
Lisa Miller

Are You Maximizing Margin Improvements

In these audiograms, taken from Episode 17 of The Healthcare Leadership Experience, Lisa Miller discusses how to maximize margin improvement opportunities in healthcare.  Non-Labor Costs Are Your #1 Cost Savings Opportunity There are huge opportunities for hospitals to review their contract management, to self-contract, to be bold and visionary. Those opportunities could be in standardization,

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