This article was written by Lisa Miller.
Category 1: Clinical Services
At VIE Healthcare Consulting, we work with six categories of hospital purchased services spend. This blog looks at clinical services.
To review our summary of this entire series, click here.
Purchased services is that part of your organization’s spend that is contracted, purchased from or outsourced to a third party vendor, rather than carried out by your hospital’s in-house team.
Purchased services can account for up to 40%-50% of your organization’s non-labor spend yet hiding in your invoices is the potential for major savings which can dramatically improve your hospital’s margins.
Purchased services encompasses every department in your health system.
At VIE Healthcare Consulting, we provide a framework for our clients to categorize their purchased services spend. That framework consists of six categories.
The first category is clinical services.
What are clinical services?
Clinical services are the services that most often come to mind when people think of hospitals, surgery centers, and doctors’ offices. They are those services that involve direct patient care.
The clinical services at any given healthcare facility are what define that organization.
The clinical services at any given healthcare facility are what define that organization. Click To Tweet
Patient care is the primary focus of healthcare systems. Without clinical services, patient care would not happen and these organizations would not exist as we know them today.
The clinical services at any facility must meet local, state, and national standards in order to optimize direct patient care. The quality of this patient care is measured by patient outcomes and patient satisfaction and is increasingly being used to determine financial reimbursement.
Outsourcing Clinical Services
The outsourcing of certain clinical services is a common practice among hospitals and can offer the following benefits:
- It commits specialized responsibilities to providers who are experienced at providing those treatments effectively and efficiently to patients.
- Outsourcing clinical services can help hospitals to manage rising costs more effectively.
In the arena of purchased services, however, clinical services often require more regular and rigorous clinical oversight to ensure they are operating smoothly and providing patient satisfaction.
It is vital, therefore, to schedule regular reviews with your vendor to assess opportunities for optimization, improvement and cost reduction.
- Higher patient throughput while improving patient care.
- Increased physician satisfaction and retention.
- Access to superior purchasing power for your organization.
Clinical Services: What’s Included?
Clinical services encompass a diverse range of services, such as, diagnostic tests and procedures, rehabilitation services, preventative and post-operative care, surgeries and procedures, and anything relating to a patient’s day-to-day care and treatment.
Clinical services include but are not limited to:
- Perfusion Services
- Wound Care
- Rehabilitation Services
- Physical & Occupational Therapy
- Respiratory Therapy
- Laboratory/Blood Bank
- Social Services
- Intraoperative Neuromonitoring
- Ambulance Services
- Emergency Department Services
- Physician Staffing