Episode Introduction Sue shares how creating a volunteer army transformed a struggling community hospital into a profitable, national award-winner, why the patient experience and the employee experience can’t be separated and reveals strategies that can move 20% in a patient satisfaction metric in 18 months. She also explains how leveraging greatness in people, service and
Episode Introduction Denise explains the importance of a positive attitude in ruckus making, why healthcare needs a new paradigm of CARE, and the importance of setting rather than meeting expectations. She also highlights the need to make a ruckus about HCAHPS, the critical role of Patient Family Advisory Councils, and reminds us that all leaders
Outsourcing For Your Hospital Optimization For hospital leaders required to deliver margin improvements, generate more revenue and provide value based care, hospital outsourcing can be an attractive solution. Before making that decision, I advise reviewing my 7 steps to optimize outsourcing in your hospital in order to ensure high performance from your providers. Outsourcing is
Price Transparency Strategy This article addresses the CMS rules on price transparency and how your organization should respond. As of January 2021, hospitals in the US are required to provide price transparency in a way that has never been seen before. Every hospital must deliver a plan for price transparency. Healthcare is one of the
In Episode 10 of The Healthcare Leadership Experience, Lisa is joined by Noah Fleming. Noah is the author of The Customer Loyalty Loop, Why People Buy, Buy More, and Buy Again. He is a strategic marketing expert and CEO of the Fleming Consulting Company. He has also provided coaching and consulting services for thousands of businesses
In our fifth podcast, Lisa is joined by Dr. J.J. Peterson, Chief of Teaching and Facilitation, StoryBrand and together, they explore how the patient is always the hero of the story. J.J. is the co-author of Marketing Made Simple, A Step-By-Step Marketing Plan for Any Business. As he observes, “…hospitals have these amazing stories of
Episode 4 of The Healthcare Leadership Expert sees Lisa joined by Joe Tye to discuss the creation and nurturing of culture in healthcare. A former hospital COO, Joe is now the CEO and Head Coach of Values Coach, which delivers consulting training and coaching on values-based leadership and cultural transformation. Joe is the best-selling author
In this healthcare marketing episode, Lisa is joined by Lisa Larter, Founder and CEO of the Lisa Larter Group, a strategic marketing company working with global organizations and businesses. A gifted marketing strategist, Lisa focuses on supporting meeting the organizational goals and objectives of her clients. And as Lisa explains on The Healthcare Leadership Experience, a
This article was written by Jim Cagliostro. Nurses and Hospital Cost Savings Healthcare in the United States is expensive. The US health care system spends almost twice as much as any other country without significantly better outcomes to show for it. [1] In formulating cost reduction strategies, we recommend that nurses must be included in
This article was written by Lisa Miller. SDOH Hospital Strategies In my previous blog, I explained the importance of assessing your hospital for SDOH readiness. The next step is to implement research-proven SDOH strategies for your hospital. This article is the first part of those strategies. Introduction Multiple federal, state and private initiatives have been
A Timeline for Price Transparency This article was written by Jim Cagliostro. The day before I was scheduled for a one and half hour outpatient surgery, I began to understand the impact of price information in healthcare and get a glimpse into the not-so-clear future of price transparency. Firstly, I received a call from the
This article was written by Lisa Miller. Front-Line Innovation Training Workshops Providing a seamless patient experience must be the goal of every healthcare organization. At VIE Healthcare® Consulting, we empower our clients to deliver front-line innovation and transform the patient experience with our exclusive EXCITE! training workshops. Delivering a seamless patient experience From the moment
