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The Healthcare Leadership Experience | Psychological Safety in Healthcare | E.94
VIE Healthcare Podcasts
Jim Cagliostro

Psychological Safety in Healthcare with Tom Geraghty | E. 94

Episode Introduction  Tom outlines the evolution of psychological safety, why diversity will remain ‘’on paper’’ without inclusion, and why high-performing teams possess high degrees of psychological safety. He also explains the principle of the Andon Cord and how behaviors, practices and leadership are the three keys to creating psychologically safe working environments. Show Topics 05:38

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The Healthcare Leadership Experience End of Life Care | E.93 The Power of the Caregiver-Patient Relationship
VIE Healthcare Podcasts
Jim Cagliostro

The Power of the Caregiver-Patient Relationship with Todd Otten, MD and Joshua Judy | E. 93

Episode Introduction  In a wide-ranging conversation, Todd and Joshua share their transformative patient-doctor journey, the most important component of the quadruple aim, and why healthcare providers need to ‘’put the keyboard down.’’ They also emphasize that telehealth isn’t a ‘’one size fits all’’ solution, explain that it’s OK to be vulnerable, and encourage doctors to

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The Healthcare Leadership Experience End of Life Care | E.92
VIE Healthcare Podcasts
Jim Cagliostro

End of Life Care with Seung Eli Oh | E. 92

Episode Introduction  Seung explores the need for more medical training on end of life care, and why quality of life should be considered in patient treatment decisions. He also encourages all families and patients to have timely conversations about their wishes, discusses the importance of dignity in death, and welcomes the return of spiritual care

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The Healthcare Leadership Experience Creating Deeper Connections Through Telehealth | E.91
VIE Healthcare Podcasts
Jim Cagliostro

Creating Deeper Connections Through Telehealth with Josh Klein | E. 91

Episode Introduction  Josh explains why telehealth is still stuck in 2020, how technology can strip the humanity from healthcare, and why the missing element in telehealth today is social determinants of health. He also explains how Emerest is going above and beyond virtual communities to make real patient connections, and why true leadership is always

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The Healthcare Leadership Experience Rebate Management in Healthcare Episode 90
VIE Healthcare Podcasts
Jim Cagliostro

Rebate Management in Healthcare with Tony Garcia & Jonas Langvad | E. 90

Episode Introduction  Tony & Jonas explain why 100% of rebates go straight to the bottom line, share the 3 Ms of rebate management, and highlight how Rebate Insight’s SaaS solution is increasing hospital rebates by 26% or more. They also explain how ‘’dark data’’ blurs visibility into rebate management and celebrate being part of SpendMend. 

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The Healthcare Leadership Experience Episode 89 Good is the Enemy of Growth
VIE Healthcare Podcasts
Jim Cagliostro

Good is the Enemy of Growth with Sue Tetzlaff | E. 89

Episode Introduction  Sue shares how creating a volunteer army transformed a struggling community hospital into a profitable, national award-winner, why the patient experience and the employee experience can’t be separated and reveals strategies that can move 20% in a patient satisfaction metric in 18 months. She also explains how leveraging greatness in people, service and

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The Healthcare Leadership Experience Episode 88 GLP-1 Medications in Telehealth
VIE Healthcare Podcasts
Jim Cagliostro

GLP-1 Medications in Telehealth with Justin Schreiber | E. 88

Episode Introduction  Justin shares the lightbulb moment that led to a change in his focus, the three keys to LifeMD’s success, and how compliance and mentality can improve the patient experience. He also explains why he believes GLP-1 is a once-in-a-century lifechanging drug, the power of AI to lower healthcare costs, and why hiring the

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The Healthcare Leadership Experience A New Nurse Model For Transformational Change | E.87
VIE Healthcare Podcasts
Jim Cagliostro

A New Nurse Model For Transformational Change with Jennifer Thietz | E. 87

Episode Introduction  Jennifer highlights the soaring post-pandemic levels of burnout and high turnover among nursing staff, why the four primary nursing models are no longer effective, and shares her vision of building on a one-to-five patient-nurse ratio. She also explains why rebuilding connections helps nurses and patients to thrive, why nurses need to unite and

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The Healthcare Leadership Experience Episode 85 - Making a Ruckus for the Patient Experience
VIE Healthcare Podcasts
Jim Cagliostro

Making a Ruckus for the Patient Experience with Denise Wiseman | E. 86

Episode Introduction  Denise explains the importance of a positive attitude in ruckus making, why healthcare needs a new paradigm of CARE, and the importance of setting rather than meeting expectations. She also highlights the need to make a ruckus about HCAHPS, the critical role of Patient Family Advisory Councils, and reminds us that all leaders

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The Healthcare Leadership Experience Episode 85 - Reimagining our Approach to the Mental Health Crisis
VIE Healthcare Podcasts
Jim Cagliostro

Reimagining our Approach to the Mental Health Crisis with Dr. Helen Egger | E. 85

Episode Introduction  WARNING: This episode contains discussions on sensitive mental health topics that include depression, anxiety, and suicide among youth. Helen explains Little Otter’s approach to mental healthcare for children, why mental health treatment hasn’t improved in ten years, and why it’s hard being a parent in America. She also describes how tantrums can be

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The Healthcare Leadership Experience Episode 84 - The Critical Role of Clinical Research in Patient Care
VIE Healthcare Podcasts
Jim Cagliostro

The Critical Role of Clinical Research in Patient Care with Todd Nicklas | E. 84

Episode Introduction  Todd explains the history of clinical research through Paul Offit’s You Bet Your Life, asks the big question of ‘’replacement or supplement’’, and explains why patients are always their own biggest advocates. He also explains the need for monitoring the ‘’gray line’’, and why the key focus in all clinical trials is failing

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The Healthcare Leadership Experience Episode 83 - Operational Efficiencies in Healthcare
VIE Healthcare Podcasts
Jim Cagliostro

Operational Efficiencies in Healthcare with Ryan Lee | E. 83

Episode Introduction  Ryan explains how appropriate staffing can transform patient outcomes, how nursing shortages haven’t changed much since 2001, and highlights the power of technology to humanize the hiring process. He also shares the #1 operational inefficiency, explains why there’s more to the talent shortage than burnout, and highlights the health system building meditation pods

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