The Healthcare Leadership Experience Episode 4 with Joe Tye

Episode #4 Healthcare Marketing with special guest Joe Tye The Healthcare Leadership Experience with Lisa Miller

In these audiograms, taken from Episode 4 of The Healthcare Leadership Experience, Lisa Miller is joined by Joe Tye, CEO and Head Coach of Values Coach. Together they discuss how to create and nurture culture in healthcare. Joe is a former hospital COO and best-selling author of 12 books, including Building A Culture of Ownership in Healthcare

Culture is the superstructure of your hospital’s core values 

The character, or the personality, of your hospital is all down to your culture. High performing organizations don’t have gaps between their values and their culture. In most organizations, there’s often a gap between their stated culture values and customer perception – or the patient experience. 

Every hospital should be clear about three things in their core values

Most statements of core values in healthcare are generic. The challenge for most healthcare organizations is to create a statement that authentically reflects what’s unique about your culture. In terms of core values, you need to be clear about who you are, what you stand for – and, equally as important, what you won’t stand for. 

Most health systems spend millions of dollars on a negative culture 

Understanding how negativity affects your hospital and patient experience is vital to improve your culture. Our survey results on the levels of emotional negativity in healthcare range from 10% to as high as 25%. That equates to millions of dollars when applied to your salary and benefits budgets each year – tens of millions of dollars in a large health system. 

Your hospital culture is shaped by the behaviors of your employees

The lasting impression of your hospital is related to the patient experience and how they feel during their stay. How are they treated? How do your frontline employees interact with each other? We describe it as the invisible architecture, or the blueprint behind the blueprint. Moving from a culture of accountability to one of ownership empowers people to hold themselves to higher standards of behavior. 

Lisa Miller

Lisa Miller

Lisa Miller is a consultant, speaker, and podcast host. Her consulting firm, VIE Healthcare, has provided services to over 1,000 hospitals and organizations since 1999.

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Discover 15 Effective Cost Savings Strategies That Most Hospitals Can Apply Right Now

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DOWNLOAD FREE REPORT

Discover 15 Effective Cost Savings Strategies That Most Hospitals Can Apply Right Now

Learn how these five principles can help you reduce costs immediately.

VIE Healthcare 15 Effective Cost Savings Strategies Report Cover Image

A strategy developed from analyzing over 5,000 hospitals

A simple step-by-step plan in plain language

Proven processes to organize and motivate your team to find savings

We protect your information